DELIVERY & EXCHANGES

DELIVERY

All of our pieces are handmade to order in the UK. 
Although we try our best to work to the quickest turnaround time possible, please allow 1 - 2 weeks for production before shipping.

UK: 1 - 3 business days - FREE

EUROPE: 8 -10 business days - £15

USA & CANADA: 1 - 2 weeks - £20

AUSTRALIA & NZ: 1 - 2 weeks - £20

REST OF THE WORLD: 1 - 2 weeks - £25

The shipping cost is paid for by the customer and can be adjusted at checkout based on the destination of your order. Please note that customs and duty fees are not included and the customer is responsible for any additional taxes and duties that may apply.

Please be advised that we are not responsible for missing deliveries or damaged packages. If a shipment has been sent but is not received, the receiving party is responsible for contacting the shipper. A tracking number will be provided and we will do our best to assist you. Please note that once your order has been signed for, the shipper is no longer responsible for that shipment.

 

EXCHANGES

As our items are made to order, we can only accept exchanges. If your item does not fit, exchanges for the correct size must be requested within 7 days of receiving the item. (Please double check your measurements to ensure you choose the right style and fit for you).

To speak to us about an exchange or for any other information please contact us at info@emily-may.com